We use the state postal service to send your orders because of their commitment to sustainability. We take your parcel to the local post office by bicycle where it is bundled up and sorted with other packages. At the point of delivery your parcel will be delivered with the regular post, often by foot, bike or electric powered vehicles, through partnerships the postal services in each country of destination. It might not be the fastest but we hope you think that it is worth the wait!
We package your orders in unbleached, recyclable cardboard boxes being careful to use a box which is just the right size for your order. To seal your package we only use paper adhesive tape which is much more environmentally friendly and a great alternative to the use of plastic tape.
Verdonce offers free delivery on all orders above 50€ / 50£ (including VAT) in Europe, and 35€ in Spain. For all orders less than these amounts, or outside these zones we offer the following rates:
International shipping rates & estimated delivery times
Zone 1: EU, UK, Norway and Switzerland
Standard: €4.50 / £2.50
We send your parcel by registered post. We estimate 5-7 business days for delivery after dispatch.
Free shipping on orders above €50 / £50
Zone 2: Rest of world
Tracked & Signed: €15
Free shipping on orders above €100
We send you parcel by tracked & signed delivery. We estimate 7-14 business days for delivery after dispatch.
Spanish shipping rates & estimated delivery times
Tracked & Signed: €2.95
Balearic islands, Ceuta & Melilla
We send you parcel tracked and signed or registered using the state postal service (Correos). We estimate 2-5 business days for delivery after dispatch. Please provide a mobile number to receive a tracking code.
Free shipping on orders above €35
We always endeavour to dispatch orders as promptly as possible, but please be aware are not able to dispatch orders on the weekend or public holidays.
An order is considered delivered at the time the carrier delivers the package or packages to the customer. It is up to the customer to check the status of the goods upon receipt and indicate any anomalies on the delivery receipt.
If you have any questions about shipping please send us an email to [email protected] and we’ll be glad to help.
Customs and international import charges
Shipments sent outside the European Union may be subject to import duties and taxes, which may be levied once a shipment reaches your country. Any additional charges for customs clearance are payable by you, the customer. We have no control over these charges and are unable to reimburse any costs incurred regardless of the circumstances. For details of Customs charges please consult your own Customs authorities for the latest rates.
Any item purchased online can be returned by the customer within 14 calendar days from the date of receipt if it is not to your liking or complete satisfaction. We offer a very simple no quibble returns policy.
Products must be returned unused and in perfect condition with their original packaging. Please make sure the item is not visibly used, damaged, marked in anyway with pen or grease, washed, smells of smoke, aftershave, perfume, deodorant or washing powder, or is any condition that we deem renders the item unsaleable.
The items must be in their original condition and will be inspected once we have received them. The extent to which a you can handle the goods is the same as it would be if you were assessing them in a shop.
To return any product you must contact our customer services by sending an email to [email protected] within 14 calendar days from the receipt of the product. Upon receipt of this email, Verdonce will instruct the User on how to send the order to its offices
Please post all returns to our distribution office;
28224 Pozuelo de Alarcón (Madrid)
Postage and handling of returns
Returns are at the customer’s own risk and responsibility. Verdonce does not collect returns. When returning products the cost of the return will be borne by the customer who will also arrange and manage the necessary shipping service.
The customer is responsible for the item returning to us, please make sure you take adequate steps to ensure the security of the contents during transit back, we cannot be held responsible for exchange or refund if reasonable steps are not taken. All items must be returned with all relevant swing tags, labelling, branding and any accompanying marketing material specific to the item. Occasionally we may offer free items with your purchase. If you are returning your item for a refund any free item(s) must also be returned at the same time.
Once the merchandise has been received and it has been verified that it is in perfect conditions, the purchase amount will be refunded under the terms established in the consolidated text of the General Law for the Defense of Consumers and Users (Royal Legislative Decree 1/2007, of November 16) using the payment method chosen by the customer at purchase.
Cancellation of orders
If orders are cancelled before goods are dispatched no costs will be incurred. Order cancellations after dispatch will be governed by the provisions for returns.